Shipping policy

 SHIPPING POLICY

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. wit that being said, shippments from China to the U.S. typically take about 7–15 business days after carrier acceptance, but actual delivery can vary widely depending on route, customs, and final-mile carrier

Factors Affecting Delivery Time

  • Route type: Standard vs. private line vs. agent support.

  • Product category: Apparel lines have weight limits (e.g., 5kg for clothing, 10kg for general) and specific packaging requirements.

  • Customs clearance: Fees and processing times vary by product type and destination.

  • Peak seasons: Higher volumes can slow processing.

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    Thank you for shopping with rA'svAult.

    1. Order Processing
    All orders are processed within **[1-3] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

    If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay, we will contact you via email.

    2. Shipping Rates & Delivery Estimates.
    Shipping charges for your order will be calculated and displayed at checkout.

    Estimated delivery times after processing:
    Standard Shipping: 8-16business days
    Expedited Shipping: 7-14 business days
    Priority: 6-10 business days

    Delivery delays can occasionally occur. Delivery estimates are not guaranteed.

    3. Tracking.
    Once your order has shipped, you will receive a tracking number via email. You can track your package using the link provided.

    4. Where Do We Ship?
    We currently ship to the United States from China.

    For international shipping, please contact us at rasvault@gmail.com for a custom quote. Customers are responsible for any customs duties, taxes, and fees.

    5. Incorrect Address.
    Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If your package is returned due to an incorrect address, you will be responsible for reshipping costs.

    6. Lost, Stolen, or Damaged Packages.

    Damaged: If your package arrives damaged, please email us within 48 hours with photos of the damage.
    Lost/Stolen: If your tracking shows delivered but you have not received your package, please first check with neighbors and your local post office. Contact us within 7 days of delivery so we can help file a claim with the carrier.

    All claims for lost or damaged packages must be filed within 7 days of the estimated delivery date.

    7. Questions?
    If you have any questions about your shipment, please contact us:

    rAs Vault
    Email: rasvault@gmail.com
    Phone: (512-770-5379)